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Q&A

Frequently Asked Questions

We understand you may have questions before booking your stay with us. Browse through our comprehensive FAQ section covering everything from our self check-in process and room amenities to parking information, luggage storage options, and special discounts.

  • Check-in is available from 4:00 PM onwards and check-out is by 11:00 AM. You'll receive detailed self check-in instructions 15 hours before your arrival, including identity verification steps and key collection information. Our self check-in system allows you to arrive at your convenience without worrying about reception hours.

  • Our convenient self check-in system gives you the freedom to arrive on your schedule. Approximately 15 hours before your arrival, you'll receive detailed instructions via email with everything you need, including how to verify your identity and collect your keys. The process is simple, secure, and allows you to access your room without having to wait at a reception desk.

  • Yes, we offer flexible options for early check-in and late checkout with advance notice. Early check-in fees: before 12 PM requires booking an extra night; between 12 PM and 2 PM costs £20.00; between 2 PM and 4 PM costs £10.00. Late checkout until 2 PM is available for a £30.00 fee. After 2 PM, you'll need to book an extra night, subject to availability. All requests must be made at least 24 hours in advance.

  • Absolutely! We're pleased to offer a 15% discount for stays longer than 7 nights when you book directly through our website. Return guests receive an excellent 20% discount on future stays. For our most loyal guests who book extended stays, these discounts can be combined for up to 30% off (20% return guest + 10% long-stay discount). These special rates are only available when booking directly with us.

  • We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is typically taken at the time of booking to secure your reservation. We do not accept cash payments on arrival. If you have any specific payment requirements, please contact us before making your booking.

  • All our rooms are en-suite and feature tea and coffee making facilities, complimentary toiletries (body wash and soap), fresh linens and towels, free high-speed Wi-Fi, flat-screen TV, and a hairdryer. Select rooms also include a microwave and refrigerator for added convenience. Please note that plates and cutlery are not provided. Each room is designed to provide essential comforts at affordable rates.

  • We don't offer breakfast on-site, which helps us keep our rates affordable while giving you the flexibility to explore Oxford's excellent cafés and restaurants. All rooms come with tea and coffee making facilities for your morning essentials, and there are numerous breakfast spots within walking distance. We're happy to recommend some local favourites upon request.

  • Yes, complimentary high-speed Wi-Fi is available throughout the guesthouse. Our Wi-Fi connection is reliable and suitable for both leisure browsing and business needs, including video calls and sending larger files. Each room has good signal strength to ensure you stay connected throughout your stay.

  • Yes, we offer complimentary luggage storage in our monitored reception area, which is equipped with CCTV for added security. This service is particularly useful if you arrive in Oxford before check-in time or have a late departure after checking out. You can store your bags safely while you explore the city without the burden of carrying your luggage.

  • Daily housekeeping services are available at an additional charge. If you'd like your room refreshed during your stay, please let us know in advance and we'll arrange this for you. For longer stays, we can discuss a housekeeping schedule that suits your preferences and needs.

  • Yes, we offer private parking at the back of the property for just £9 per 24 hours, which is exceptional value for Oxford city centre. Parking in Oxford can be challenging and expensive, so this is a significant benefit for guests arriving by car. Please let us know in advance if you'll need parking so we can ensure a space is reserved for you.

  • We're conveniently located approximately 0.9 miles (1.4 km) from Oxford city centre, which is about a 15-20 minute walk or 5-7 minute bus ride. The Iffley Road location offers excellent transport links with regular buses stopping practically outside our door. This central location provides easy access to Oxford University, shopping areas, and major attractions while being just removed enough to offer more peaceful accommodation.

  • Yes, children of all ages are welcome at Rasa Sayang House. We can provide cribs/cots upon request, subject to availability. Please inform us in advance if you'll be travelling with children so we can recommend suitable room options for your family and ensure any necessary arrangements are made for your comfort.

  • Unfortunately, we do not allow pets at Rasa Sayang House. This policy helps us maintain our high standards of cleanliness and considers guests who may have allergies. Service animals, however, are exempt from this policy in accordance with accessibility regulations.

  • Rasa Sayang House is ideally positioned to explore Oxford's highlights. We're within walking distance of the University of Oxford colleges (15-20 minutes), the Bodleian Library, Ashmolean Museum, Oxford Botanic Garden, and the historic city centre. The beautiful Christ Church Meadow is just a short walk away, and the Thames Path is nearby for scenic riverside strolls. Shopping areas including the Westgate Centre are easily accessible, and there are numerous restaurants, cafés, and traditional pubs in the vicinity.